My Account Is Being Reviewed — What Does That Mean?

In some situations, Mailzzy may place your account under a temporary review before allowing you to send campaigns. This is a protective measure that exists to maintain platform quality and deliverability standards for all Mailzzy users. This article explains why reviews happen, what they involve, and what you can do to help the process move quickly.

Why Accounts Are Reviewed

Account reviews are triggered by certain signals that Mailzzy's systems flag as potentially inconsistent with our sending guidelines. Common reasons an account may be placed under review include:

• A new account sending to a very large list immediately after sign-up, without a prior warm-up period

• An unusually high bounce rate or spam complaint rate on a recent campaign

• Content in a campaign that matches patterns associated with prohibited material

• Sending behavior that is inconsistent with the account's historical patterns

• Concerns about the origin or quality of the contact list being used

A review does not mean your account has been suspended or that a violation has been confirmed. It means the Mailzzy compliance team wants to take a closer look before allowing further sending.

What Happens During a Review

While your account is under review, you may be temporarily unable to send new campaigns. You can still log in, access your contacts and templates, and view your existing campaign reports.

A member of the Mailzzy compliance team will review your account and may reach out to you at your registered email address for additional information. Common requests include:

• An explanation of how the contacts on your list were collected

• Confirmation that your contacts have opted in to receive marketing emails from you

• A description of your business and the type of emails you send

• Confirmation that you have reviewed and agree to Mailzzy's acceptable use policy

How to Speed Up the Review Process

• Check your registered email inbox for any communication from the Mailzzy compliance team and respond promptly

• Prepare a clear, honest explanation of your list source and how contacts were collected

• If your recent campaign had a high bounce rate, provide details about when and how the list was built

• Review Mailzzy's acceptable use and anti-spam policy to confirm your sending practices comply with the guidelines

What Happens After the Review

If the review finds no concerns, your account will be cleared and your sending access will be restored. You will receive confirmation at your registered email address.

If the review identifies a genuine violation of Mailzzy's acceptable use policy, your account may be suspended or terminated. In that case, you will be notified of the reason.