Terms of Use

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Mailzzy accessible at mailzzy.com.

These Terms will be applied fully and affect your use of this Website. By using this Website, you agreed to accept all terms and conditions written here. You must not use this Website if you disagree with any of these Website's Standard Terms and Conditions. These Terms and Conditions have been generated with the help of the Terms And Conditions Sample Generator.

Age Criteria

Minors or people below 16 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, Mailzzy and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted a limited license only for the purposes of viewing the material contained on this Website.

Restrictions

Mailzzy is intended for lawful, authorized use only. By using our platform, you agree not to misuse our services in any way that could harm Mailzzy, other users, or the general public. Specifically, you are restricted from the following:

• Republishing, reproducing, or distributing any part of the Mailzzy Website or its content in any other media;

• Selling, sublicensing, or commercializing any Website materials;

• Publicly performing or displaying any Website content without permission;

• Using the platform in a way that could damage, disrupt, or impair the Website or the servers and networks connected to Mailzzy;

• Interfering with other users’ access to or use of the Website or services;

• Violating any applicable laws, rules, or regulations, including those related to email marketing, anti-spam, data protection, and privacy;

• Attempting unauthorized access to accounts, systems, or networks connected to Mailzzy;

• Engaging in data mining, scraping, harvesting, or similar data extraction activities;

• Using Mailzzy to advertise or market products or services in a way not permitted by these terms;

• Sending or promoting content related to illegal or fraudulent activities, including but not limited to:

• Illegal drugs, weapons, explosives, or hacking tools;

• Sexually explicit or pornographic material;

• Get-rich-quick schemes or pyramid schemes;

• Remedies for erectile dysfunction;

• Financial scams, fraudulent stock/crypto promotions, or ICOs;

• Political or government mailing lists without verified opt-in consent;

• Sending messages to contacts collected from social media (e.g., LinkedIn) without proper consent;

• Operating more than one user account without prior authorization;

Certain areas of the Website may be restricted from access, and Mailzzy reserves the right to limit or revoke your access to any part of the platform at any time and at its sole discretion

Your Mailzzy login credentials (user ID and password) must remain confidential. You are responsible for maintaining their security and for all activities that occur under your account.

Any violation of these terms may result in the suspension or termination of your account without notice, refund, or compensation.

Account Inactivity and Termination

Mailzzy reserves the right to consider an account inactive if it has not been accessed or used for a continuous period of 24 months (two years). If your account is deemed inactive, we will attempt to notify you at the email address or primary contact on file. You will then have 30 days from the date of that notice to sign in or otherwise use your account in order to keep it active.

If no action is taken by the account owner or primary contact within this 30-day period, Mailzzy reserves the right to permanently delete the account and any associated data, without further notice and without liability to you. We recommend exporting or backing up any data you wish to retain before this period elapses. This provision is separate from, and in addition to, our right to suspend or terminate accounts for violations of these Terms as described above.

Voluntary Account Deletion

You may request to permanently delete your account and associated data at any time by contacting our support team or, where available, through your account settings. Upon submitting a deletion request, your account will be deactivated and enter a 30-day cooling-off period before deletion is finalized. During this period, you may cancel the request and reactivate your account by signing in or contacting support.

If the request is not cancelled within 30 days, the account and its associated data will be permanently deleted. Deletion is irreversible once completed, and Mailzzy shall not be liable for any loss of data resulting from a voluntary deletion request. You are responsible for exporting or backing up any data you wish to retain before the cooling-off period ends.

Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images, or other material you choose to display on this Website. By displaying Your Content, you grant Mailzzy a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media.

Your Content must be your own and not invading any third-party's rights. Mailzzy reserves the right to remove any of Your Content from this Website at any time without notice.

Data Protection and Processing Terms

This section applies whenever you use Mailzzy to process personal data about your own customers, subscribers or other individuals ("Customer Personal Data"), including data imported from a connected store or platform such as Shopify. It forms part of these Terms, and you accept it when you create an account or otherwise accept these Terms; no separate signature is required.

Roles. For Customer Personal Data you are the controller and Mailzzy is your processor. You determine the purposes and means of the processing; we process it only on your documented instructions, which consist of these Terms and your use of the features of the service. For personal data about you as an account holder — your name, business contact details and billing information — Mailzzy is the controller, and our Privacy Policy applies.

Purpose and duration. We process Customer Personal Data solely to provide the service to you: importing and maintaining contact records, synchronising them with a connected store or platform, segmenting your audience, and sending and reporting on the campaigns and automations you configure. We do not process it for our own marketing, we do not sell or share it, and we do not use it to build profiles across our customers. Processing continues for as long as your account remains active.

Categories of data and data subjects. The data subjects are the customers, subscribers, contacts and prospects whose data you import into or collect through Mailzzy. The personal data comprises name, email address, phone number, postal address, email and SMS marketing consent status, the contact attributes, tags and segments you create, and message engagement events such as sends, opens, clicks, bounces and unsubscribes. Mailzzy is not designed for special categories of personal data as defined by the GDPR, and you agree not to upload such data to the platform.

Confidentiality and security. Personnel authorised to process Customer Personal Data are bound by an obligation of confidentiality, and access is limited to those who need it to provide, support or secure the service. We implement appropriate technical and organisational measures to protect Customer Personal Data; these are described in the "How we protect your data" section of our Privacy Policy.

Sub-processors. You give Mailzzy general authorisation to engage sub-processors to help deliver the service. Each is bound by written terms imposing data protection obligations no less protective than those in this section, and we remain responsible to you for their performance. Our current sub-processors are listed in our Privacy Policy. We will give you at least 30 days’ notice before adding or replacing a sub-processor, by updating that list and notifying the email address on your account. If you reasonably object to a new sub-processor on data protection grounds and we cannot offer a reasonable alternative, you may terminate your subscription for the affected service without penalty.

International transfers. Customer Personal Data may be processed outside your country of residence, including in the United States. Where we transfer personal data from the European Economic Area, the United Kingdom or Switzerland to a country without an adequacy decision, we rely on the European Commission’s Standard Contractual Clauses, together with the UK International Data Transfer Addendum where applicable.

Assistance with data subject requests. The platform lets you search, export, correct and delete individual contacts, and delete your entire contact list, at any time. Where a connected platform sends us an erasure or data request on a data subject’s behalf — for example a Shopify customer redaction request — we action it, erase the affected record, and prevent it from being re-imported by a later synchronisation. If a data subject contacts Mailzzy directly about data held in your account, we will refer them to you and notify you where we are permitted to do so. Taking account of the nature of the processing, we will provide reasonable assistance with your obligations under Articles 32 to 36 of the GDPR.

Personal data breach notification. We maintain a documented incident response plan. On becoming aware of a personal data breach affecting Customer Personal Data, we will notify you without undue delay and in any event within 72 hours, at the email address on your account. Our notification will describe the nature of the breach, the categories and approximate number of data subjects and records affected so far as known, the likely consequences, and the measures taken or proposed to address it. We will provide reasonable assistance with any notification you are required to make to a supervisory authority or to affected individuals.

Deletion and return. You may export or delete Customer Personal Data at any time during your subscription. Disconnecting a store or platform stops further synchronisation but does not by itself delete contacts already imported. On termination, Customer Personal Data is deleted in accordance with the account deletion process described above: a 30-day cooling-off period during which you may cancel the request, after which the data is permanently deleted from our active systems. Residual copies may persist in encrypted backups for a limited period and are deleted on the normal backup rotation. We retain data beyond these periods only where required by law.

Audit. On written request, and no more than once in any twelve-month period, we will make available the information reasonably necessary to demonstrate our compliance with this section, including our current TX-RAMP certification status and a summary of our security measures. Any information provided is confidential.

Your responsibilities. You remain responsible for having a lawful basis to collect and process Customer Personal Data, for obtaining and honouring the consents required for the messages you send, and for the accuracy of the data you import into Mailzzy.

Payment

• Subscription Plans: Our web application offers various subscription plans with different features and pricing options. By subscribing to a plan, you agree to pay the applicable fees associated with that plan.

• Billing Cycle: Subscription fees are billed on a recurring basis according to the selected billing cycle (monthly). The billing cycle starts on the date you subscribe to a plan and continues automatically until you cancel your subscription.

• Payment Methods: We accept payments via credit card and debit card. By providing payment information, you authorize us to charge the specified amount to your chosen payment method.

• Automatic Renewal: Unless you cancel your subscription before the end of the current billing cycle, your subscription will automatically renew for the same duration and at the then-current subscription rate. You will be charged for the renewal unless you cancel your subscription in accordance with the cancellation policy outlined below.

• Cancellation Policy: You may cancel your subscription at any time by accessing your account settings or contacting our support team. Upon cancellation, you will retain access to the subscribed features until the end of the current billing cycle, after which your subscription will be terminated, and you will no longer be charged.

• Disputes: In the event of a billing dispute or unauthorized charge, please contact our support team immediately for assistance. We will investigate the matter promptly and work to resolve any issues in a fair and timely manner.

• Changes to Pricing and Terms: We reserve the right to modify our subscription fees, billing cycles, and terms of service at any time. Changes will be effective upon posting on our platform, and continued use of our services constitutes acceptance of the revised terms.

By subscribing to our bulk email marketing application and using our services, you acknowledge that you have read, understood, and agree to abide by these payment terms and conditions.

For any questions or concerns regarding our payment terms, please contact our support team.

No warranties

This Website is provided "as is," with all faults, and Mailzzy express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Mailzzy, nor any of its officers, directors, and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Mailzzy, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Mailzzy from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Mailzzy is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

Mailzzy is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Entire Agreement

These Terms constitute the entire agreement between Mailzzy and you in relation to your use of this Website and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania in the United States of America, without giving effect to any choice or conflict of law provision or rule (whether of the Commonwealth of Pennsylvania or any other Jurisdiction). Any legal suit, action, or proceeding arising out of, or relating to this Agreement shall and must be instituted in either the federal courts of the United States of America located in the City of Philadelphia and County of Philadelphia or the courts of the Commonwealth of Pennsylvania located in the City of West Chester and County of Chester, and each party irrevocably submits and consents to the exclusive jurisdiction of such courts in any such suit, action, or proceeding.