How to Report a Bug or Technical Issue

If you encounter something in Mailzzy that is not working as expected — an error message, an unexpected behavior, a feature that seems broken — reporting it promptly helps the team investigate and resolve the issue. The more detail you include in your report, the faster the team can identify the root cause.

Before Reporting a Bug

Before contacting support, try these quick checks. Many apparent bugs turn out to have a simple resolution:

• Refresh the page and try the action again

• Clear your browser cache and cookies, then reload Mailzzy

• Try the same action in a different browser (Chrome, Firefox, Safari, or Edge) to rule out browser-specific issues

• Disable browser extensions temporarily — some extensions interfere with how web applications load and function

• Check whether you are using an up-to-date version of your browser

• If you are using the Mailzzy mobile app, check whether there is an update available in the App Store or Google Play Store

If the issue persists after these checks, it is most likely a genuine bug and should be reported to the support team.

What to Include in Your Bug Report

A thorough bug report allows the support team to replicate the issue and investigate effectively. When writing your report, include:

• A clear description of the problem – What were you trying to do? What happened instead?

• Steps to reproduce – List the exact steps you took that led to the issue. The more precise, the better.

• Screenshots or screen recordings – Visual evidence of the bug is extremely helpful. Attach any screenshots showing the error or unexpected behaviour.

• Browser and device details – Include the browser name and version, your operating system, and whether you are on desktop, mobile, or tablet.

• When the issue first occurred – Note the approximate date and time so the team can cross-reference server logs if needed.

• Whether the issue is consistent or intermittent – Does it happen every time you try, or only sometimes?

How to Submit Your Bug Report

Send your bug report to the Mailzzy support team using one of the following methods:

• Email – support@mailzzy.com. Include all details listed above in the email body and attach any screenshots.

• Support Ticket – Submit a ticket through your Mailzzy dashboard under the Support section. Provide a clear description of the issue along with any helpful attachments.

• Live Chat – Use the live chat option available on the Mailzzy website or inside the dashboard to report the issue directly to our support team.

After Submitting

The support team will acknowledge your report and begin investigating. If they need additional information, they will reach out to you at your registered email address. For bugs that affect multiple users, fixes are typically deployed in the next platform update.