How to View a Contact's Activity History
Last updated on October 22, 2026
Every contact has an activity timeline that shows what happened and when, from the emails they received to the groups they joined.
Open a Contact's Activity
Open a contact and select the Activities tab.
What the Activity Shows
| Area | Activity you'll see |
|---|---|
Campaigns | Sent, Delivered, Opened, Clicked, Bounced, Unsubscribed, Spam complaint, Not delivered, Send failed |
Groups and tags | Added to group/tag, Removed from group/tag |
Contact | Contact created, Contact updated, Contact unsubscribed, Contact resubscribed, Contact archived, Contact restored, Contact declined (didn't confirm a double opt-in) |
Notes | Note added, Note edited, Note pinned, Note unpinned, Note deleted |
Automations | Entered automation, Completed automation, Exited automation, Automation failed, Automation webhook called |
Forms | Form submitted |
Shopify | Placed an order, Abandoned a cart |
Use Activity to Troubleshoot
- A contact says they didn't get an email: check whether it shows as Delivered, Bounced, Not delivered or Send failed.
- A contact stopped receiving emails: look for Unsubscribed or Spam complaint.
- An automation didn't run as expected: check when the contact entered, exited or completed it.
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